FAQs

  • What is your phone number?

    Please fill out the order request form to get a quote.  We work via  official email in order to exchange photos and will only exchange pricing in writing. 


    This is for your benefit to ensure order accuracy and allows both parties to view order details at any time. Working through email also allows us to provide quick responses while at event locations or outside of business hours.


    If you'd like to speak to us via phone we can be reached at 703-445-3513

  • What areas do you service?

    We are located in the Eastern Panhandle of West Virginia and proudly provide balloons & decor for Columbus OH, Northern VA, Maryland and Eastern Panhandle areas.  We are available to travel for large events.

  • Can I meet with you at my event space?

    Yes. An on-site consultation is available on select weekdays for an additional fee.

  • How far in advance should I place my order?

    Orders should be placed as early as possible. Event set up dates and times are first come first serve and can fill up quickly. Orders placed less than one week in advance may be subject to a rush fee. This is to ensure we can rush ship products needed, rearrange our delivery schedule, and pay staff to stay later or come in early to prepare your order.

  • What is the delivery fee?

    Delivery fees depend on the delivery location and time of day. We will discuss further when you request a quote. 

  • How do I pay for my decor?

    Once your order is finalized and you have accepted the quote an invoice to pay online via debt, credit card, paypal, cashapp or direct ACH transfer will be sent to you.


    In order to secure the event dates in our schedule you mustpay a 50% deposit of the invoice amount.  Remaining payment is due no later than the morning of the event. 


    If you do not fulfill the deposit within 5 days of reciept of the invoice we will have to move on to another client in our waiting list.

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